Refund policy
Returns & Refund Policy
Thank you for shopping at Classic Trading! Your satisfaction is our priority, and we strive to provide you with the best quality products and service. If you are not entirely satisfied with your purchase, we are here to help.
Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide the receipt or proof of purchase.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been damaged or altered after delivery.
- Clearance or sale items (if mentioned as non-refundable).
How to Initiate a Return
To initiate a return:
- Contact us at teams@classictrading.ca
- Provide your order number, the item you want to return, and the reason for the return.
- We will provide you with a return shipping label and instructions on how to send the item back.
Refunds
Once we receive your item:
- We will inspect it and notify you of the status of your refund.
- If your return is approved, we will process a refund to your original payment method.
- Refunds typically take 7–10 business days to appear in your account, depending on your payment provider.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).
- If you use our provided shipping label, the return shipping cost will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at teams@classictrading.ca
Contact Us
If you have any questions about our returns and refund policy, please contact us:
- Email: teams@classictrading.ca